Iridium Suite is Dedicated to Customer Service

The Miriam-Webster Dictionary defines Service as:

1

    a: the occupation or function of serving <in active service>

2

    a: the work performed by one that serves <good service>

             b: help, training, use, benefit <glad to be of service>

At Medical Business Systems, we are dedicated to serving the needs of our Iridium Suite Medical Billing Software customers during all phases from the initial system set up and continuing on through to the daily operations of your practice.

Once you have decided to purchase Iridium Suite, a Support Representative will instruct you on the details of the system configuration and electronic payer enrollment processes for claims, electronic remittance advices, and real time eligibility transactions. 

Our Support team utilizes payer data provided from your practice to obtain the enrollment requirements from the claims clearinghouse, completes all necessary forms, and submits forms for approval while constantly tracking each step of this process to ensure a smooth and timely transition from your current system to Iridium Suite.  

With the assistance of a Support Representative, our in house IT Department creates your practice specific database that will include all of your service locations, practice providers, system users, payers, and referring physicians.

All billing staff members are provided with approximately 20 hours of comprehensive, live online training with your Support Representative before going “live” with Iridium Suite.  Once the system is “live”, additional support is provided to assist your staff in the “real life” application of the software.  Based on individual preference and the situation, this assistance can be done by telephone, email or online meeting. 

Iridium Suite Customer Service and Support are available from 8 AM ET through 8 PM ET, Monday through Friday.  You are able to contact them toll free by telephone or via email that can be directly accessed in the Iridium Suite Software.